FAHP Summer Webcast Series

The Missing Component in Your Risk Adjustment Factor: The Record Retrieval Conundrum

July 23, 2026
1:30 PM Eastern

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Every program you run, MA, ACA, HEDIS, RADV, has the same underlying objective: high fidelity data at scale. The submission, the audit, the revenue. All of it traces back to one question: did the right record reach the right coder within the coding window? Retrieval is the most underleveraged variable in a risk adjustment program. Coding gets the attention. Retrieval gets taken for granted. This interactive webinar covers six specific points where retrieval breaks down, what a 5-point gap costs a 100,000-member MA plan, and what the programs that consistently outperform have in common.

Vikas Vikas, CEO and Founder
Annova Solutions

Michael Evans, Consultant
Annova Solutions

Building the D-SNP Playbook for 2027 and Beyond: How a Daily Trusted Relationship Drives Stars and Lowers Cost

August 13, 2026
1:30 PM Eastern

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Florida's health plans serve one of the nation's largest and fastest-growing dual-eligible populations, and the ground just shifted beneath them. With the 2027 CMS Final Rule stripping out administrative Star Ratings measures, plan performance now hinges almost entirely on member behaviors: care gap closure, blood pressure and blood sugar control, CAHPS, HOS and Part D Med adherence. For D-SNP members who are medically complex, socially burdened, and notoriously hard to reach through episodic outreach, the old playbook of siloed vendors and once-in-a-while nudges no longer moves the number. This session lays out a practical D-SNP strategy for 2026-2027 and beyond, built on a simple premise: the plans that win Stars and control cost will be the ones that earn a daily, trusted relationship with their hardest-to-reach members. Katie Martin, VP of Quality at Wellth and a longtime managed care quality leader, will walk through how a consistent daily engagement layer coordinates the behaviors that drive Part C outcomes, CAHPS, HOS and Part D simultaneously, rather than chasing each measure with a separate point solution. Attendees will leave with a framework for rethinking their Stars and member engagement strategy for the dual population, and a clear view of how daily relationship-building translates into measurable quality gains and lower total cost of care.

Katie Martin, Vice President Quality
Wellth

Closed-loop Care Management for High-risk Maternal Populations

August 20, 2026
1:30 PM Eastern

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High-risk maternal members often fall through gaps between risk identification, outreach, provider access, and confirmed follow-up, especially when chronic conditions, behavioral health needs, transportation barriers, and postpartum drop-off intersect. This session will show how a closed-loop care management model can convert predictive signals from claims, utilization, geography, and condition data into real-time outreach, triage, provider coordination, appointment scheduling, transportation support, and verified care completion. The presentation will examine how health plans can reduce avoidable emergency department use, inpatient escalation, and missed follow-up by linking member engagement to provider collaboration and documented outcomes. 

Dr. Debra Jones, Senior Medical Director
Vheda Health

Amy D'Domenicus, Vice President of Clinical Development and Design
Vheda Health

Lindsay Ahivers, Director Client Services
Vheda Health

Trust Is the Gap: How Florida Plans Turn Skeptical Members Into Engaged Ones

August 27, 2026
1:30 PM Eastern

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Your members have heard it all. The mailers, the robocalls, the outreach that looks like a scam. Florida seniors are among the most targeted by Medicare fraud in the country, and that history has made them some of the hardest members to activate, even for plans that are trying to help. The result shows up in HEDIS rates. Colorectal cancer screening, diabetes management, blood pressure control - the gaps that persist in Florida aren't just a transportation problem or an awareness problem. They're a trust problem. Members who don't trust the outreach don't complete the screening, regardless of how many times you send the letter. The good news: trust is solvable. But it requires a different model - one where your brand is in the room, not a vendor's, and where the experience of completing a screening reinforces why a member chose your plan in the first place.This webinar is for quality and population health leaders who want to understand what's actually driving Florida's gap closure challenge - and what it looks like when you fix the trust layer first. This presentation will cover the Florida-specific barriers, the HEDIS measures most at risk, and a gap closure model built to work with skeptical members, not around them.

Mary Mary, VP Growth
Ash

Robyn Dietz, SVP Growth
Ash